Culture. The word is tossed about like a hot potato in the corporate world. But it’s not just business mumbo-jumbo — a good culture is the best recipe for a successful hair salon. In that recipe are several ingredients that come together in perfect harmony to create an enjoyable salon work experience.
Today, we’ll discuss five of these ingredients that are sure to please the palate.
What Are the 5 Secret Ingredients to Success?
Culture is made up of your business’s core values that influence the way you interact with coworkers and clients. While culture can be anything you desire, here are five crucial ingredients that should always be added to your mixing bowl.
It’s easy to become competitive in a salon environment when it’s run on the booth-rental model. Stylists compete against each other for clients, fostering resentment toward one another. This hurts the salon. But a commission-based salon encourages stylists and employees to work together for the greater good, which results in better employee retention.
2. Five-Star Customer Service
This one’s a no-brainer, but if you don’t consciously work toward it, it may fall through the cracks. Clients are the single most important aspect of your beauty business. No matter what else is going on, if they’re happy and continue to come in and refer others, then you’ll see success.
3. Continuous Training
The beauty industry is constantly evolving, and stylists need to evolve with it. Honing your skill and keeping up with trends are two of the best ways to stay in business. Education really is key. Hair shows, workshops, and even in-house training should be an integral part of any hair salon.
4. Shared Goals
While stylists should certainly set personal goals for their own careers, it’s important for all members of a salon team to come together and create a set of shared goals. This gives the salon as a whole direction and purpose. When everyone knows they’re working toward the same end result, they’re more likely to encourage each other.
5. Clear Guidelines
When developing or revamping your salon culture, be sure to write down your values in the form of guidelines that every team member can easily access at any time. For example, if one of your values is education, include a company-wide guideline that requires stylists to attend at least one training workshop each month.
What Does the Salon by Lora Brown Offer Employees?
At The Salon by Lora Brown, each and every member of our team is valued and treated with respect. We encourage our staff to advance their careers, and we provide tangible ways for them to do so, such as regular education and training. To learn more, take a look around our website or apply now.
Lora Brown is a master stylist and the owner of The Salon by Lora Brown. She has worked in the salon industry for 30 years.