Running and owning a salon is a dream for many hairstylists. Meeting that goal is a momentous occasion, but once a salon is open and running, the work really begins. Salon owners are responsible for all of the backend work. While they surely appreciate the hard work of the stylists they employ, there are a few things all salon owners wished their staff knew about running a salon, and five major issues that salon owners wish staff members would nip in the bud.
1. The Hidden Costs
For those who have never been in the ownership position, it can be hard to accurately guess the costs of running a salon. It is more than just rent. Salon owners pay for marketing, provide supplies, assume the cost of training, and keeping the salon up-to-date and up to code. These hidden costs can add up quickly. Salon owners, by and large, wish staff members understood just how much it costs, both financially and emotionally, to run a full-service salon.
2. Education Isn't Free, And Neither Are Supplies
You probably heard the saying “waste not, want not” from your mother or grandmother. It is also a mantra that salon owners live by, and watching staff members waste product can be emotionally painful for many salon owners. The products you use, the education and training you receive and the specialized tools ordered specifically for staff are not free. Salon owners pay for all of it, so don't be wasteful, and don't be ungrateful.
3. Messy Work Stations Do Reflect Poorly On The Whole Team
A slightly disorganized work area while you are coloring a guest's hair is one thing, but a messy work area when you are between customers reflects poorly on the whole team. Cleaning when between clients can go a long way. Clean, neat and organized work stations makes the entire salon look more cohesive.
4. Guests Are Not Your Friends
Yes, as a hairstylist you are expected to be friendly and personable, but there is a fine line between friendly and becoming friends with your clients. Idle chit chat is great, but gossip is not. Gossip can make the entire salon look unprofessional.
5. Develop Those People Skills
Even the most technically skilled stylists will have problems keeping clients if they don't have the people skills to make them comfortable. These skills aren't taught in school. Stylists can make themselves a more valuable member of the team by developing those skills on their own.
If you are interested in learning more about becoming a member of a salon, contact the professionals at The Salon by Lora Brown. We'll be happy to answer your questions.
Lora Brown is a master stylist and the owner of The Salon by Lora Brown. She has worked in the salon industry for 30 years.