Creating a healthy relationship with your salon clients is essential to growing your career as a stylist. The consultation is one of the best ways to build rapport and trust. Here are the top questions to ask your client during their consultation.
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The salon industry is a constantly growing and changing entity. New technology, new products, new techniques, and new styles are coming through the doors of salons across the country everyday. While there are plenty of positives to this, there are also some pitfalls. Often times, clients are left feeling confused and unsure of what is going on inside a salon, and this can lead to people feeling “ripped off.” We've collected a few tips that will help you ensure you get what you pay for.
Are There Specialists?
Some salons will have specialists who work with color, and specialists who focus on cutting. While both specialties are part of the larger hair care industry, they are very different. Before you put your head in the hands of a stylist or a colorist, don't be afraid to ask if the person you are dealing with specializes in one thing over the other. Ask about training, too, if you don't feel comfortable yet. This isn't rude; it's just taking good care of your hair.
Who’s Doing The Heavy Lifting?
Assistants are often utilized in hair salons to deal with basic maintenance. They will sweep hair off the floor, wash heads, and check in clients and guests. This is normal, but assistants shouldn't be moving onto more intensive salon work. If it appears they are dealing with every task shy of actually cutting hair, you might not be getting what you pay for. Some salons will employ stylists to do all the work. In the end, your stylist should be doing the consulting, cutting, coloring and styling of your hair.
A stylist’s apprentice, on the other hand, works directly with the stylist. An apprenticeship offers a more hands-on experience and educational opportunities. An apprentice will still act as an assistant, but will learn how to be a stylist behind the chair.
Before your stylist ever picks up a pair of scissors or even a hair brush, they should be consulting with the client. Many bad haircuts are born from poor communication. When looking for a good salon, look for a stylist who listens to what you have to say, can repeat back what you want, and is honest about whether or not the style you had in mind is feasible with your hair.
Go With Referrals
When in doubt, pick a salon that has a good word-of-mouth reputation. Many salons still rely on this type of advertising, and you can easily see the handwork of the stylist on your friend or family member's head. Don't be afraid to ask around; it is an easy way to find a dependable and talented stylist and salon.
If you are in need of more hair care advice, contact the professionals at The Salon by Lora Brown in Amarillo. We'll be happy to answer your questions, and help you find the hair care you've been looking for.
Lora Brown is a master stylist and the owner of The Salon by Lora Brown. She has worked in the salon industry for 30 years.