You’ve heard business gurus spout the benefits of creating an ideal company culture, but what does that mean exactly?
Simply put, the culture of a business—in this case, your hair salon—is a combination of the beliefs and behaviors that affect the way management and employees conduct business and interact with one another.
Developing a healthy company culture has numerous benefits, including:
What are the Steps for Improving Hair Salon Culture?
Unfortunately, there’s no right answer. Each salon, just like its owners and employees, is unique. What works for one may not work for another. That said, here are four ways to get headed in the right direction.
1. Establish Core Values
Before you can begin working on the culture of your salon, you need to define and understand your core beliefs as an individual. Once you’ve gotten that figured out, come together with your team to discuss these values and put them in writing.
The values of your salon should be ingrained in everything you do—from daily operations to company events. Ensure that the actions of you and your employees stay aligned with the values you’ve determined by reviewing your mission and values statements at each staff meeting and by having these statements listed where they’re easily visible to your team.
2. Improve Communication
Many times, the culture of a salon suffers because employees aren’t great at communication with each other or with clients. Believe it or not, learning basic communication techniques solves a lot of problems within organizations. Consider bringing in a communication specialist to hold workshops where team members learn to communicate effectively.
3. Eliminate Gossip with Conflict Resolution
Gossip is a company culture killer. Once things start flying around the rumor mill, all kinds of things can happen—including the loss of valuable employees. Be sure your staff knows that your door is always open to discuss any issues. And when you’re approached with a problem, try to resolve it according to the values you have put in place.
4. Give it Time
Improving company culture, especially if you’re struggling with it right now, is no easy task. Put these steps into practice, and then be patient. Continuing practicing what you’ve learned and things will begin to turn around.
At The Salon by Lora Brown, you’ll find an exceptional company culture that revolves around teamwork, strong business values and education. Reach out to us to learn how we’re different from the rest!
We're always looking for talented, motivated hair stylists. Apply for a career with The Salon by Lora Brown today!
Lora Brown is a master stylist and the owner of The Salon by Lora Brown. She has worked in the salon industry for 30 years.