Humans by nature tend to flock to other like-minded humans. This tendency can be beneficial in many situations, but in the workplace, it can lead to cliques.
Because salons are rather personal establishments, with stylists often forming long-term relationships with their clients, it’s especially easy for salon employees to fall into the clique habit.
What’s The Problem With Cliques Among Salon Employees?
While you certainly want to promote friendships among your salon employees, it’s important to discourage the forming of any strong groups that exclude others. These kinds of relationships lead to gossip and conflict in the workplace, which is detrimental to business. Here are a few more reasons to prevent salon cliques.
Open communication is key. Let your team know your door is always open should a problem arise. It’s also important for management to avoid becoming involved with any one clique in the salon. Owners and managers should treat everyone with equal respect and avoid showing favoritism. Leading by example is especially important when it comes to preventing cliques at work.
In addition, be sure to establish a firm chain of command and specific steps toward promotions that every employee is aware of and trained on right from the start. Doing so keeps stylists from believing that “getting in” with the right crowd will result in professional growth.
Another sure way to encourage teamwork and discourage cliques is by holding regular staff meetings. During these meetings, do more than simply go over numbers and objectives. Devote a few minutes each meeting to open the floor for comments. Then after each comment, go around the room and allow every employee the chance to suggest a solution. This opens the door for salon-wide teamwork.
Take a look at this list for more ideas on breaking out of the clique environment:
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Lora Brown is a master stylist and the owner of The Salon by Lora Brown. She has worked in the salon industry for 30 years.