The foundation of any great appointment is the consultation. When conducted properly, the consultation sets the tone, gives the stylist direction, and instills confidence in the client. Simply put, the consultation is the roadmap to success.
Before The Consultation
It's vital you take certain steps before the consultation to set the tone for the entire appointment. Make sure you’re dressed well and are confident in your look. It's important to arrive at least 30 minutes before your first client to review your schedule, each client's projected service, and the client's spending pattern. In this time, ask yourself:
Create Raving Fans
Every customer encounter presents the opportunity to create a raving fan, which is a lot easier than most people imagine. Some of the most simple, effective ways to create raving fans are:
Now it's time to show your stuff and provide a mind-blowing conversation. A few important steps are:
For more information and education on customer experience and stylist excellence, join the team at The Salon by Lora Brown. We strive to create a collaborative team environment with a focus on advanced learning.
Lora Brown is a master stylist and the owner of The Salon by Lora Brown. She has worked in the salon industry for 30 years.