There are several things that clients should keep in mind when sitting down in a salon chair. However, the road goes both ways.
There are also guidelines that stylists should follow, to create the best possible experience for clients. Here are just a few.
6 Etiquette Tips For Hairstylists
1. Don't Be Late
When a client is late for an appointment, it can throw off your schedule and your mood for the day. The same is true if a stylist isn't on time. Let your client know as soon as possible if you're going to be late for their appointment. Always apologize for the inconvenience and offer to reschedule when necessary.
2. Give Clients Your Undivided Attention
Clients are paying for a new look, but they're also expecting a great salon experience. Part of that is interacting with an attentive staff. When working with a client, don't let yourself get sidetracked or walk away from the chair to deal with someone else. If the client is getting multiple services, stay in the salon until they're finished to be sure they're pleased with the final results.
3. Be Receptive But Honest
When a client comes into the salon with unrealistic expectations, it's your responsibility to hear them out and offer suggestions. Maybe the style isn't possible with your client's hair. Maybe the cut or color wouldn't be an ideal choice. Maybe they're just asking for something that would be impossible for you to create. Be upfront and honest and start a conversation about alternatives.
4. Keep It Professional
For many clients, being in the salon is an opportunity to unwind and sometimes to vent. While you always want to be polite and responsive when a client is talking, avoid sensitive topics and keep gossip to a minimum, especially gossip about the salon. Sharing too much information will quickly make the client uncomfortable.
5. Remember That You're At Work
The salon floor during work hours is not the time or place for personal calls or catching up with social media. Put your cell phone away while you're working, to avoid looking rude and unprofessional. Remember to give clients your full attention.
6. Find The Right Salon
One step toward being a great stylist is finding a salon that's the right fit. Contact The Salon by Lora Brown for more information about job openings, and to decide if it's the right place for you to put your skills to use.
Lora Brown is a master stylist and the owner of The Salon by Lora Brown. She has worked in the salon industry for 30 years.